Online complaint - CMB International Capital Corporation Limited

1、Complainant Information

*Please select the type of complainant

Individual Complainant
Corporate Complainant
Institutional Complainant

*Are you a CMB International Customer?

*1)CMB International Account Number

2)Account Type

*3)Account Holder’s Name

4)(If Corporate) Representative Name and Position

*5)Contact Telephone Number

*6)Email Address

*communication_mode

*1)Full Name (Chinese / English)

*2)Contact Telephone Number

*3)Email Address

*communication_mode

*Does the complaint involve specific investment products

*1)Investment Product Type (e.g., Stocks, Funds, Bonds)

2)Transaction Date

*3)Dispute Amount(HKD)

2、Who is Your Complaint Target?

*Please select the Complainant Entity

CMB International Securities Limited
CMB International Global Markets Limited
CMB International Futures Limited
CMB International Capital Limited
CMB International Asset Management Limited

*Please provide the name of the specific employee

3、What is Your Complaint About?

*Please select the event the complaint involves (multiple selections can be made)

Misconduct by the licensed staff (e.g., unauthorized trading, misappropriation of funds)
Mis-selling (e.g., misleading assessments, misleading statements)
Dispute over fees or pricing (e.g., inappropriate commissions, interest)
Service level/business errors (e.g., delayed account opening, system failures)
Insufficient disclosure (e.g., lack of risk warning, missing trade confirmations)
Other (please specify)

4、Complaint Details

* Please chronologically provide detailed complaint (please specify dates, times, involved dialogues or actions):

5、Supporting Documentation for This Complaint

*Please indicate if you are able to provide relevant supporting documentation (e.g., Client Agreement, Trade Confirmations, Account Statements, Audio Recordings, Correspondence Screenshots)

Yes Able to upload files (individual file should not exceed 4MB)
The files will be sent to compalainthandling@cmbi.com.hk
I am currently unable to provide supporting documents

Need (jpg,jpeg,png,gif,pdf,mp3) type documents

6、Declaration and Consent

*I confirm

i. All data provided in this table is true.

ii. I understand that if I do not fill in the required fields in the first part of the Complainant Data, CMB International will treat this complaint as an anonymous complaint and will not provide any response.

iii. I understand that CMB International will process this complaint according to its internal complaint handling procedures.

iv. I agree to CMB International investigating this complaint and checking my personal data and transaction records.

v. I understand that my subsequent dialogue with CMB International will be recorded.

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