Complaint Channels

We highly value your feedback. You may submit your comments or complaints regarding CMB International’s products or services through the following channels: completing the online complaint form, email, telephone, or postal mail. CMB International is committed to handling each complaint with fairness and confidentiality, and endeavors to provide you with satisfactory solutions.

Processing Procedure

Upon receipt of your complaint, CMB International will issue a formal confirmation letter within 7 business days. Subsequently, a detailed investigation will be initiated, and all information you provide will be kept strictly confidential.

CMB International aims to complete the investigation and provide you with a written response within 2 months. Please note that the actual processing time may vary depending on the product involved, the complexity of the case, or other relevant factors. If an extension of the processing time is required, we will inform you of the updated progress at the appropriate time.

To ensure effective follow-up and response to your complaint, please provide accurate and complete contact and identification information. In the absence of necessary identifying information, CMB International will treat this complaint as an anonymous submission, and we may not be able to provide individual responses.

If you have any further concerns regarding CMB International’s investigation results, you may lodge complaints with the relevant regulatory authorities and/or resolve disputes through the mediation and arbitration services provided by the Financial Dispute Resolution Centre.